The OCG standard
Careful standards for exceptional Oxford homes
A high standard is more than a long task list. It is the way a home is approached, the care given to its finishes, the consistency between visits and the willingness to remain accountable when something needs attention.
Family team
£5m public liability insured
Fixed scope and fee
A team sized to your home
01
Continuity creates knowledge
A familiar cleaner or small team learns the practical details of a home: how particular rooms are used, which items should not be moved, where products are kept and what the client notices first. That knowledge makes recurring care calmer and more consistent.
We aim for continuity wherever possible. When approved cover is needed, the property plan provides a clear handover so the home does not depend entirely on unrecorded memory.
02
Care before speed
Materials should be identified before a strong chemical or abrasive method is used. Natural stone, timber, metal finishes, specialist sanitaryware and manufacturer-treated surfaces can all respond differently to products and moisture.
OCG follows the agreed property information and product instructions. Where a finish is uncertain, we choose a cautious method, seek guidance or leave the area untouched rather than risk damage for the sake of completing a checklist.
- Respect manufacturer and client care instructions
- Avoid mixing chemicals or using unapproved abrasive methods
- Separate cloths and tools appropriately between working areas
- Report existing damage or an uncertain finish when it affects the work
- Treat restoration, stain removal and repair as separate specialist matters
03
Presentation with restraint
Our housekeeping background informs how we finish a space. The aim is an orderly, refreshed home—not an artificial display that disrupts the household's way of living.
We return agreed items carefully, align and present where appropriate, and pay attention to the overall impression on entering a room. Personal belongings are handled only as necessary for the approved work, and any no-touch areas are respected.
04
Discretion in private homes
Working in a private home requires good judgement. Household information, access details and daily routines are not casual conversation. Team members are expected to act respectfully, keep noise reasonable and stay within agreed working areas.
Photography inside a client's home is never part of ordinary marketing. Any image or case study intended for publication requires separate, explicit permission and should not reveal private information.
05
A standard that can be managed
The written scope provides the starting measure. Feedback should be specific and easy to give, and agreed corrections or plan changes should be recorded so that the same issue does not become a pattern.
No professional service can promise that a mistake will never occur. Our standard is to reduce avoidable problems through planning and to respond responsibly if the agreed result has not been achieved.
06
Clear boundaries protect the home
Some requests require a different trade, specialist conservator or unsafe access. OCG does not disguise those limitations. High external glazing, hazardous substances, pest contamination, heavy waste removal, repair and technical restoration are examples that may sit outside a normal cleaning scope.
We confirm relevant exclusions before work where possible and pause if an unforeseen risk is found. Saying no to the wrong method can be part of caring properly for the property.
Questions, answered
Useful details before you enquire.
01How do you maintain a consistent cleaning standard?+
We use an agreed property plan, aim to provide a familiar cleaner or small team, record important preferences and review specific feedback rather than relying on a generic task list alone.
02Can you clean natural stone and specialist finishes?+
We can care for many specialist finishes when they are identified and suitable instructions are available. We use cautious methods and will not guess where the material or correct treatment is uncertain.
03Will you take photographs in my home?+
Not for marketing without separate, explicit permission. Operational photographs, if genuinely needed to discuss an issue, should also be limited and handled with respect for privacy.
04What if I am unhappy with part of a visit?+
Contact OCG promptly with the specific area and concern. We will compare it with the agreed scope, review what happened and explain the appropriate response.
05Do you guarantee removal of every stain?+
No responsible cleaner should promise that every stain can be removed safely. Results depend on the material, substance, age and previous treatment; specialist restoration may be the safer option.
06Are you insured?+
Yes. Oxford Cleaning Group holds £5 million public liability insurance and £10 million employer's liability insurance. Certificates are available on request.
07How many cleaners will come, and when?+
A team sized to the home and the deadline: a single familiar cleaner for a smaller home, a larger family team for big houses, renovation cleans and same-day turnarounds. Visits are at an agreed slot and kept to the same day and time wherever possible, and the people you meet stay the same wherever possible.
A considered next step
Discuss the standards your home requires
Share any important finishes, household preferences and presentation priorities during your consultation. We will explain what can be included safely and reliably.
Get a fixed-fee quote